Extremely Poor Customer Service

I have consistently experienced extremely poor service with Telkom. Every time I have an enquiry or issue, I am forced to put my work aside and spend hours on hold. Calls are either transferred repeatedly between consultants or cut off entirely, requiring me to start the process over multiple times. I requested to move my debit order from my personal account to my business account, as I use my phone for business purposes. I was informed that the only way to change my details or obtain a settlement quotation was to physically visit a Telkom branch. No assistance could be provided via phone or email, which is highly inconvenient and unacceptable in this day and age. I also requested a final settlement quotation multiple times in order to pay my device account in full. I was only ever provided with estimates, and different agents gave conflicting information, some stating the settlement letter would take up to 48 hours to reflect in my inbox, others insisting I must attend a branch in person. For other matters such as requesting invoices for tax purposes, I was forced to call two to three times just to obtain all the documentation I needed. Even after cancelling my contract, I was advised that Telkom could deduct the full settlement amount from my account without providing me with the actual figure in writing. This is unprofessional, unacceptable, and raises serious concerns under consumer protection standards. After years as a Telkom customer, I am extremely disappointed with the service and accountability provided. I have therefore decided to move all my lines, contracts, and devices to Vodacom.