EXTREMELY POOR CUSTOMER SERVICE!!!!!!

I received a call from a Telkom agent March 2024 when their fees increased due the financial year. The agent blatantly **** stating my Wifi contract instalment will increase from R585.00 to R745.00 which i found a bit odd to begin with. The agent told me for extra R50.00 (R795.00) my internet speed can be increased from 50mb to 100mb and I will receive a new router which I did get. However, when I contacted to complained about the the agent which **** they keep on telling me that they will look into the latter and I should receive an email with the complaint reference number. To date nothing was emailed and they keep on dropping the line. I spoke to previous employees from Telkom Customer Service and they told me "oh no, we were instructed to drop any complaints and cancelation calls" SERIOUSLY!!!!!