Extremely Poor Customer Service And Telkom Failed to Cancel My Contract but Continued Debiting Me

I was contacted by Telkom in December regarding a contract renewal. During that call, I specifically requested the cancellation of one of my contracts, and the consultant confirmed that it had been cancelled.

Today, I discovered that Telkom has continued debiting me for that contract all this time. I checked my bank statements to confirm, and the debits never stopped.

I contacted customer care to query this issue and spoke to Lindiwe. The service I received was extremely frustrating. She repeatedly placed me on hold for long periods, and every time she returned, I had to explain the entire situation again from the beginning.

I then requested that she call me back because the call was taking too long and I was at work. Instead, she suggested sending me an email, which I agreed to, but she placed me on hold again. When she finally returned, she said the contract had never been cancelled and wanted to transfer me to the cancellations department. She also refused to call me back, saying they were receiving too many incoming calls.

To make matters worse, I have already been struggling with Telkom’s network service. I constantly receive calls from their call center regarding my Network Complaint saying that technicians have been trying to contact me, yet I never receive a single missed call or any communication from them.

Telkom’s service is EXTREMELY BAD. They do not value their customers, and they clearly do not care about resolving issues properly. I would not recommend Telkom to anyone.

I want a full refund for all the months Telkom continued debiting me for a contract that I had already requested to be cancelled. Telkom always says their calls are recorded, so they should go back and review the December call recordings to confirm my cancellation request.