Extremely Poor Customer Service

<p>I would like to express grave concern regarding service received from one of the consultants at Telkom Mall of Africa who only identified herself a Lillian and refused to provide me with a last name. </p> <p>Her attitude towards customers is untoward, she showed little regard for me and my query and walked away while I was in the middle of trying to resolve the problem I had with my account. Dinah who eventually assisted, highlighted that Lillian was unable to assist as she was a consultant on the cell phone stands, that being said, how is she assigned to assist customers at a point of sale, when she has little if any product knowledge and gets frustrated with customers when they query services which she has no knowledge of? </p> <p>I am completely dismayed at this occurrence at the telkom store this past Friday 09th June, having been a loyal customer for meany years to the Telkom brand and having received good service from the call centre in past situations, little did I know that in-store service was this terrible.</p> <p>I will also mention in passing that while I was there another customer had an altercation with one of the staff members there, I have sent the store manager an email requesting to pull up the video footage for that Friday evening between say 18:00 and 19:00 pm so he can see how customers are treated in his absence, now I’m not sure if the staff there are generally just unprofessional, demotivated or unsatisfied with their jobs but either way, it reflects badly on the store and Telkom in general.</p> <p>Perhaps its time to change to other service providers, with a high level of regard and appreciation for their clients and the business they bring!</p>