Extremely poor customer service

Logged an account dispute on 18/01/2018 reference ********** 7 for a service that was down from 11/12/2017 (ref: ********** 6) until 11/01/2018. Telkom is suppose to automatically credit you in such instances which obviously did not happen thus I created the dispute. To follow is the history of all my follow-ups after 18/01/2018: 18/01/2018 - Phone Telkom CC for acc credit ref: ********** 7 05/02/2018 - Phoned again. Spoke to Sheldon at CC. Escalated to disputes manager 07/02/2018 - Spoke to Angeline at the CC. Escalating to team leader Ncedo. Cape Town branch. 13/02/2018 - Spoke to Ronica at PE branch. She says that Ncedo requestes my ID number. She will mail him so he can follow up. Line disconnected automatically. 13/02/2018 - Spoke to Simphiwe at Durban CC. E-mail sent again to some team leader. 15/02/2018 - Spoke to Nobenguni at CC PE branch.

25/02/2018 - Internet off-line. Spoke to Sibolele. Telkom is busy at exchange server with upgrades since 6am. 09/03/2018 - Spoke to Nandi at CC. Says there is a backlog. Have been messaging Lucas numerous times also without any luck. 23/03/2018 - Spoke to Siphokazi at PE. Escalating again. Will CC me in on the mail. After this call I received some sms's on 05/04/2018 stating the following: Telkom SA: Dear Customer, we apologise for the interruption of your services reported on fault reference ********** 7. An applicable credit will be app**** on your next invoice dated 2018-05-08. Please do not reply to this message. Another one followed on 11/04/2018 stating : Telkom SA: Dear Customer, we apologise for the interruption of your services reported on fault reference ********** 7. An applicable credit will be app**** on your next invoice dated 2018-06-08. Please do not reply to this message. I received my June statement and still no credit. At this point in time I was furious..... so I phoned again... 15/06/2018 - Spoke Sne Mngadi at billing dept in Durban. Escalating dispute as high importance. Still no feedback so at last I was allowed to speak to someone "in charge"..... he (Moses Mokheti) gave me his mailing address to send him all the details.... still, nothing was done and no feedback received. 22/06/2018 I called again and spoke to Menzi Magubane (in charge) and mailed him all the details. Now I am requested to wait until 29/06/2018 for feedback???? Well.... at least he responded

WORST SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!!!! PS: My dispute is still not resolved