Extremely poor customer service

I moved houses recently, contacted Telkom to log a request. First the online one didn't work. Then after finally managing to get them on the phone, I managed to log a request. I received an order ref number ********** 19A. A week later or so, I receive an SMS saying "Dear Telkom Customer, Order ref ********** 19A, regrettably we are unable to continue with your application due to no available speed at your new address. Your order is cancelled and please confirm if you will take lower speed. We apologize for the inconvenience".

What king of customer service is that. I am moving houses, so my line needs to move with me. The new house has fibre so i really doubt about the no or lower speed. But you know what Telkom, maybe call your customer before cancelling their request. Now I have been trying to call them again, but either i am lucky enough to get through but their systems are down or it just take too long to get through and i give up.

CALL ME and FIX your bad customer service.