Extremely Poor Customer Service

My landline service ********** 379 went down on 06/12/17. I logged a fault with Telkom on 07/12/17 with reference number 2CNK071217. The fault was closed on 10/12/17 stating the the service was restored, when it was NOT fixed. I opened a new fault on 11/12/17 stating the service is still not working and why was the initial fault closed. I asked for the fault to be reopened but was told by the Call Centre Agent that they unable to opened closed fault but a new fault will be opened and I was give fault number ********** 90. It is over a month that my service is done. I have escalated this 5 times with Telkom and still no response or update. Telkom conducts surveys but nothing is done about the negative responses provided on the service. It is useless Telkom conducts surveys when nothing is done about the responses. Telkom need to seriously look at improving their customer service. My contact details ********** 456 or ********** 085