1 reviews | Active since Aug 2012
Extremely poor customer experience
<p>I ordered a router online last month and was phoned by a agent to confirm and verify my order. I was then told that my router will be delivered between 7 and 10 days . I was even phoned again to confirm the delivery address. </p> <p> </p> <p>Today when I followed up on the order I was told they have no record of it and I'll need to reapply. Telkom in the interim also had a guardrisk call me and offer insurance for the router. I now have insurance for a router I do not have. </p> <p> </p> <p>The customer service was also very unhelpful and you have to deal with long waiting queues and people generally don't seem to know what's going on. Extremely disappointed </p>
Hi andaur001,
Thank you for making contact with us.
Please be assured that we have sent your query to the online Team for further assistance, they will be in contact with you.
Your reference number AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi andaur001,
Thank you for making contact with us.
Please be assured that we have sent your query to the online Team for further assistance, they will be in contact with you.
Your reference number AI***
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
I have now been waiting since Thursday, 10 November for my sim to start working. This after being told it will be activated between 24 and 72 hours.
So, about a month after my initial order I'm still waiting to actually use the router.
This really doesn't make a good first impression after all the marketing and hype to get you to sign up.
I have now been waiting since Thursday, 10 November for my sim to start working. This after being told it will be activated between 24 and 72 hours.
So, about a month after my initial order I'm still waiting to actually use the router.
This really doesn't make a good first impression after all the marketing and hype to get you to sign up.