Extremely poor cancelation service

<p>I submitted my cancellation form to Telkom's cancellation department as instructed by Telkom walk in store on April 12 2016, I then recieved correspondece from the retentions department on the 15 April 2016 apologizng for the delay in reply and they will processing my cancellation, to date I have been instore 3 times and all 3 times the walk in store staff have been everything but helpful!! Today 10/08/2016 I went into again to try and resolve the matter and the was told I logged the cancellation incorrectly, yet when they checked on the system, my cancellation has been logged with cancellation department from April but there is nothing the walk instore staff can do to help and that I have been enetered into an "online and I will have to just wait it out". This is very sad given that I have never once defaulted on payment and infact still use Telkom as my service provider.</p>