Extremely pathetic service delivery

Our Telkom landline and ADSL went down 2 weeks ago. I have phoned the call centre at least 5 times. Fault had been escalated after a week. Status upgaded to urgent 3 days later. I have been told the technicians have already been to my home and resolved the problem. Bottom line is that I still don't have a landline or ADSL. I will be cancelling my landline but unfortunately will need to continue relying on Telkom for ADSL as they of course have a monopoly.