Extremely pathetic service at the Chatsworth branch

At the beginning of September I accompanied my MUM to the Chatsworth Telkom branch. We spoke to a lady by the name of Sanesliswe msomi about connecting the ADSL uncapped and the box is hanging at home by wires and needs to.be fixed she advised us that she needs to check if my mum qualifies as she was busy checking she then told.us that the system is down bare in mind.We waited over an.hour at the store with Her. She then told us to go to her colleague Darryl khumalo his system is working. We went to him. He then said no his system is not working also. They took my mum's details and told.us they will contact us by the end ofof the day or the next day. a week went by and nobody called us. We went back to the store the following week about the 11th and spoke to Shiveshen munilal and again same story the system is not working they will contact us because mum qualifies for the adsls uncapped. Again we left the store still calm. We tried calling the branch during that week but the phone just rings and nobody answers. Again we went to.The store on the 19th and another lady whose name.badge was blocked or she wasn't wearing one told us the same story their system is not working. Then she called Shiveshen munilal and they both said they will call us. I then told the lady that I have been told that everytime we came to store and nobody calls us she then rudely replies "oh this is the first time i'm dealing with u and continues to chit chat to someone else. We stood there waiting to be told what's happening next but they continued in their own conversation last if we were not even there. I was furious. nobody called us before when they had promise and now we were standing there like idiots while others watched. He then heard me talking to my mum about complaining on.Hello.Peter and saw me taking down their names.and then so fast he gave me a written order number and said then that the technician will call me. How then did the system work? They were rude whilst we were still.there they were talking about eating lunch and other stories instead of dealing with.The client first. What happened to their customer service. Looks like they don't need business from anyone anymore. And more upsetting is if my mum had gone alone how would they have treated her she is an elderly lady. We were told then that the technician will call by the next day to come install the ADSL and still nobody contacted us. Very pathetic service from telkom. They staff needs to be trained on customer service especially towards the old. I want something done about this immediately. They are a rude bunch and just pushes u to the next person. Moreover. How does the business run for the past three weeks if their system is down. Seems like the staff is a lazy bunch and doesn't want to process anything. Telkom will loose its faithful clients this way. Also if a order is processed on.The system doesn't the order number get smsed to you? I want answers