EXTREMELY PATHETIC SERVICE

This is my email that I have sent to Telkom it is very disgusting for a service provider that gives you such poor extremely pathetic service.

To whom it may concern Don’t know where to start .My internet line have been down since the 25/10/2019 .Below is a spreadsheet of how many times I have contacted Telkom to try to sort it out but still to no avail. I have been speaking to almost the whole of Telkom staff , because of the number of times that I called in and have heard so many different stories coming from one system if I am correct all staff members do work on one system have been referred back to sales and back to technical support over and over .

Some of the staff members advised that you cannot speak to a manager and a managers request have to be put in and then one will contact you to assist with your problem, but not once have anyone contacted me and that is pathetic .

In the first week have received different reference numbers and at the end of the week was told that the error that was escalated was not the error that I have it was a billing error, and then eventually the correct error was escalated and then had to wait again .afterwards started calling in again and then were told several times that the line have been restored and then I felt happy and further in the call when we were going through the process of doing the reset and login , oops sorry sir have made a mistake there is still a problem.

On the 04/11/2019 I eventually got a manager on the line and was so happy , because normally when a person speak to a manager then yay!! my problem will be sorted only to find out today the manager also escalated the wrong error , and now we have to go through another process again of escalating another error and again another reference number . Today's call was for hour and a few minutes , have spoken to a consultant again and was told my problem was resolved only to find out again later in the call that it wasn't. Asked to speak to a manager and had to wait 15 minutes for a manger to speak to me to promise me again that Telkom will sort out my problem and regenerated another reference number to sort out .

It is seriously frustrating as a customer to liase with a service provider to beg for a service to be provided .Can ANYONE , SOMEONE HIGHER AUTHORITY PLEASE STEP IN AND ASSIST AS YOU CAN SEE BELOW THE DIFFERENT REFERENCE NUMBERS, TIN NUMBERS AND NUMBER OF CALLS MADE TO TELKOM(371 MINUTES) SO CLEARLY SOME OF YOUR STAFF MEMBERS DON’T KNOW WHAT THEY ARE DOING ,AND PLEASE PRACTICE THE SAYING ALL CALLS ARE BEING RECORDED FOR QUALITY PURPOSES AND NOT GIVING THE QUALITY THAT ARE PROMISED.

PLEASE LISTEN TO ALL BELOW CALLS THAT WERE MADE AND SEE THE INCOMPATANCE THAT WE AS CUSTOMERS ARE DEALING WITH ON A DAY TO DAY BUSSINESS.

Why do you guys do that to your customers , I know I am only one of them getting this PATHETIC service and there are many more out there , but everyone do have a voice and I cannot take any more of this.

Below is a spreadsheet of all calls made to Telkom from my cell phone and this is excluding call made from my office at work and landline from home and some of the reference numbers are not with me I wrote it down at work and don't have access to it at the moment .Who is compensating for all this calls and even after all these call made I AM STILL SITTING WITH THE SAME PROBLEM THAT I STARTED WITH MY INERNET LINE IS STILL DOWN.

*** reference number RESOLVED` ???? tin*** given 01-Nov WRONG PROBLEM ESCALATED PHUMELELE *** reference number RESOLVED YES 05-Nov TIN*** given 04-Nov WRONG PROBLEM ESCALATED LETHU NTENGA MANAGER email ***1 reference number 03-Nov RESOLVED ??? SMS FROM TELKOM WRONG PROBLEM ESCALATED tin*** access user name deleted RESOLVED NO SIHLE TUTA PORT ELIZABETH 07-Nov *** reference number 08-Nov RESOLVED BUSY ESCALATED FOR DELETED SERVICE AND USERNAME THILA JAVU MANAGER *** cell number *** date time minutes date time minutes 08-Nov 16:31 63 07-Nov 17:06 34 04-Nov 18:02 35 29-Oct 16:41 23 17:55 6 25-Oct 16:03 8 17:53 2 01-Nov 16:43 38 16:32 11 06:53 2 31-Oct 18:12 30 17:43 29 16:38 13 28-Oct 17:49 21 17:47 2 25-Oct 19:28 23 15:48 9 15:21 24 total 342 total 31

PLEASE ASSIST IN GETTING THIS PROBLEM SORTED.

Regards Shafiek