EXTREMELY PATHETIC SERVICE

I ordered LTE(Not the promotion) online. I was told that it can take up to 7 working days for a consultant to contact me back. Today is the 8th day and I decided to phone. I dialed 10213 and after being transferred 5 times I was asked to dial 10213??? They don't even know how their own system works.After 1 hour of phoning around I managed to get hold of someone who can assist me. I was told that my online order was never received. Frustratingly I had to redo the application over the phone, after 45 min I asked the consultant to phone me back. It has now been 3 hours with no call. I then tried phoning the Telkom shops in lakeside mall Benoni to ask for help, both shops don't even answer their phones My dad worked for Telkom 38 years and this is nothing new to us, since we were struggling with their service since the days of 384KB adsl. It is very unfortunate that Telkom is the only provider with coverage in my area and I don't even dare try to get a fixed line done. Very very bad service!!!