EXTREMELY LONG WAITING PERIOD FOR LANDLINE

So... I signed a contract with Telkom for my small business in October 2015 already. We received our landline on the 7th of March 2016!!!!!! After it was approved that a line is available, Telkom sent technicians to do the installation. They were not able to as the cables were not right. They had to send out contractors to fix the cables. This happened over and over again for 5 months!!!!! No one at Telkom had the decency of informing me of what is going on - the call centre was useless and no one answered the phone at the branch. This resulted in me standing in a queue at the branch for not less than an hour EVERY TIME!! This meant less business time for me. And all that they could tell me was that they don't know who or when or what. This is ridiculous!!! I really got the feeling that the clients are not important and Telkom really does not care. Someone really did not do their work. For a first time customer, this is not a good start and positive experience with this service provider. I am utterly disappointed!!!!