AL
Allister L

1 reviews | Active since Oct 2015

12 Oct 2015, 15:21

Extremely Limited Unlimited Contract

I contracted for one of Telkom's Unlimited contracts in November last year. My monthly contract is around R1,600 which includes the phone. The basis of the contract is that I have unlimited voices and data every month - i did get told that if I am an in area with n signal I wouldn't have data but would be able to make calls off the MTN network. I didn't expect a problem here as I spend 95% of my time in and around Joburg. <br> I found out pretty soon that I spend close to half my day without \Telkom"signal and so I can make calls but I have no data. This is a massive problem for me as I spend a good part of every day on the road and I use my phone for getting and responding to emails and the doing other searches on the net and using Google maps etc. I can obviously top up with extra data but this would mean spending R500 to R600 extra per month on a contract that is supposed to be \""Unlimited\"" - kind of defeats the object.<br> I went to the Telkom branch and got told that if I had been told about the times when I have no signal it is my problem and nothing they can do about it. <br> I find it to me a shocking case of misleading advertising if not complete misrepresentation. Never again Telkom"""

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Replies (1)
Telkom
Telkom's reply12 Oct 2015, 18:51
Official
Hello Ally2910,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM155572.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media