Extremely *** Service yet again!!!

My Adsl line just stopped working on Saturday, I immediately phoned the call centre fro assistance the first person I spoke to told me to wait for an hour n my service will return. In Sunday I was told a call was logged n a technician will come to fix my problem. Last night I was told they don't know why he has pitched to fix my problem. Tonight I'm told he didn't show up because he didn't have tools. I then asked to speak to a manager that said he can only sort out my problem when his shift starts I asked him to send the fault details to someone who'll be on duty in the morning and he tells me that he cannot guarantee that my problem will be dealt with I proceeded to ask him if the people that will be on duty tomorrow morning are in ***********, this ******* blatantly hung up on me intentionally this really ****ED up. I need my problem sorted tomorrow because it's not like I will pay any less when the debit order goes off. I am also expecting a written apology from Rendani Motsweni he has no right to hang up the phone on me!!!!