Extremely Irate.

I am really not happy with the service I’ve been receiving from Telkom.

On the 9th of February, I contacted your call centre to query about the amount that was outstanding. The consultant on the phone then asked me if I don’t receive invoices and I told him no. Only to find out that my email was captured incorrectly on your system. Which he fixed but still didn’t send any invoices to me.

On the 10th of February, I contacted you call centre in regards to my account. I received an sms on 21st of January informing me that my bill for the month is R512.22 but on the debit order date your company debited R399.99. When I contacted your company on the 10th of Feb, I was informed that the reason you couldn’t debit the full amount was because the contract stated the you only debit R399, a spend limit was place on my account without my no longer as I did advise the consultant that assisted with the contract that I don’t want a spend limit. The consultant by the name of Lawerence who assisted me on the 10th removed the spend limit and removed that the debit amount should not be limited to R399. He was also able to send me the invoices for January and February and informed that I should pay the outstanding amount of R125 for January as the full amount was not debited from my account which was paid on the 14th of Feb.

On the 15th of February, your attorney’s tried debiting my account with R417.01 without my consent or knowledge. I then contacted your call centre again to ask why you tried debiting my account as the reference number was Nubet TELK , but the consultant on the phone told me that it is not from your company.

On the 17th of February, I then contacted the debt collectors who informed me that your company had handed my over. Imagine what a surprise it was for me. Firstly , how do you hand over someone on the first debit order. Secondly, how do you hand over someone without having informed them that they are in arrears. I had to call your company to find out as to why you didn’t debit the full amount then you hand me over. With no warning or anything. The lady at the debit collectors then informed me that Telkom needs to remove my name from their list as my account upto date. On the same day, I contacted Telkom call centre, spoke to Phumelelo Maphumulo @ 13:30. Whom I informed that I don’t understand what’s happening and that they need to remove my name from the handed over list. She said to me that she will speak to her team leader and till to day I have no feedback from that conversation.

On the 26 of February @09:11, I called in again and spoke to Nthabiseng. I informed her that the debit order has not gone off my account which should’ve gone of on the 25th. She then informed me that the debit order has been cancelled and there was no reason as to why it was cancelled and that I should make a manual payment. Again, I had to call you guys to find out what Is happening, had I not called you were going to hand me over again for something that was not my fault. Bare in mind that you are ruining my credit record. I have never had a problem with any of my other accounts until I took my contract with Telkom last December. Everything had been going wrong from the first payment. I did the manual payment on the same day. She then informed that the debit order will be set as all debit order changes go to banks on the first day of the month and that I shouldn’t call back it would be sorted.

To my surprise , when I called your call centre on the 2rd of March. I spoke to Yonela Sangweni @ 17:52, who informed me that the debit order was not set and that she would sent a request for it to be done. She then informed me that I should call back after 72hours.

But what’s shocking is every time I want to speak to a team leader I was not provided any information of the team leader. When I ask for reference numbers for the call, I’m provided with the consultants Full names and told I would receive an sms with reference number which never happens. I have requested a letter showing that I’ve been removed from your attorneys but still nothing.

I am really irate with the service and everything that has been happening at Telkom. You are ruining my credit record and I’m always the one who needs to call you to find out what’s happening. I’m told things will be done , only for them not the be done. I am really unhappy.

I’ve emailed the Team Leader( Ntuli NS) and till today there’s no feedback or response from him.