Extremely *********** service

<p>I app**** for a transfer of my line to my new premises on the 1st March - I was advised that it would take up to 21 days - fair enough.. I waited and contacted the call centre to enquire when the service will be installed - no one could give me a date.... after speaking with over 20 call centre agents and being told that someone did come through to our premises but could not gain entry - what a load of crock - nobody came and that technician probably wanted to take the day off as it was prior to the public holiday on Tuesday - if he came why did he not call her sms on the cell phone to advise??? a lady from head office in Cape Town called me to advise that she will make sure a technician will be sent out the following day which was Thursday the 23rd March - this guy came out who was outsourced from Telkom - he was disgruntled and complained that he was retrenched from Telkom and now they need his services through the outsourced company - he was arrogant and uninterested.. he installed some line but it only worked for incoming calls and no dsl line.. he called and said it was not his problem as he does not get paid the whole morning to sort this out.. he left with no line and no dsl. I smsed him to please try and sort it out - no answer.. no interest.. I called Telkom again on the Thursday at least another 15 times and spoke to one person after the next who each gave a different story on my account profile... Friday...nothing.. Saturday nothing... Sunday definatley nothing.... Monday I called.. the call centre agent must have had his thinking cap on because he said that the line had now been suspended..... he said he would order me the fibre special and will speak to his manager to get it installed quickly as we are now on 28 days - no line, no mweb which I am subscribing to... he left me hold on for more than an hour only to be cut off completly with no line at all now so I cannot even call the toll free number to try and sort out.... The service I have received from Telkom is totally unacceptable and I can honstly say that I cannot believe that they hold the gateway to all ADSL lines so we are totally *****ed.. I am starting to think this is because I am white.... I cannot believe that any organisation can give a service of this disgusting standard.... no one knows what they are doing and they keep you on the line for more than 40 mins a time....the kicker is when the agent comes back on the line only to pretend that they cant hear you and yet you can hear her laughing to her colleague next to her.... it is very sad indeed that Telkom have stooped this low with their lack of training and incompetant lazy call centre agents. I will wait and see how long it will take for someone to come back to me now!!!</p>