Extremely, horrible, tiring and annoying service

Telkom is extremely bad in after service, my boyfriend took a cellphone contract with them at Westgate shopping mall last year September, signed for a debit order transaction that never ran till today. He had to pay cash every month, after being told numerous times that the matter will be reviewed. Every month his phone is blocked and unblocked after he calls them. Going to Westgate we were told the billing department put a R688. 08 charges on his account, why they say it was not paid in May, but self service tteelkom voice recognises tthe May 2021 payment. Sick and tired of their stupid service now. The consultant who processed the debit order and the billing department must share the charges, pay and we part ways. They take their phone back and we are free.