Extremely horrible repair service

I would like share my disgust and worst experience ever that was provided from Telkom branch in Kenilworth center in regards to my cellphone repair. I have taken out a contract on my cellphone Samsung A 30s last year November 2019 since then I sent my phone for repairs for dysfunctional charging port last year 2020, waiting the time period and received it within three weeks , I then discovered that the selfie camera had two lines running from top to bottom and from left to right which occurred right after I received it I did not do anything about it as i do not use my camera that often and it was not a problem at the time and could not return the phone as i need it for my work, over time the camera got worst. The charging port was misfunctioning again and took it in to Telkom in the month of April and advised the lady that the charging port was not charging and explained to her about the selfie camera, she advised my that it would take them 21 days for the cell phone to be fixed and no further information was given. I then received confirmation call that my phone was ready for collection at the end of May. I spoke to the technician there named Imran who advised that the charging port was fixed however the selfie camera was not , I then explained to him the story about how the incident of the selfie camera occurred he then advised that he can keep the phone and check in with the repair center or I can take the phone with me damaged and queried if the selfie camera can be fixed and the technician assured me that it definitely will be fixed from the repair center so I left it in his care and advised me that he will contact me (Without any time frame as to when it will be fixed).I have given him two alternative numbers that he can contact me on as i will not be using my number as I do not have a phone and assured me that they will send SMS and call. Weeks passed and did not hear from them I returned to the store and spoke to a manager by the name Ashley Tobias and said that they will not be able to fix my phone due to the warrantee being expired which was not told to me the previous time I was at store and that i would need to pay a release fee to get the phone back, I told him that I have a contract with Telkom and paying addition insurance fee on a monthly bases, Ashley then discovered that the Telkom consultants had logged it as a insurance claim but the technician who assisted me logged it as a normal repair hence the confusion. Ashley assured that they will clear the whole matter out as I was not going to pay a fee while I'm already paying a insurance which makes no since. I went to the store last week Saturday(19th June 2021 ) again to collect my phone as it was two weeks since I heard from them only to discover that the phone was still at the repair center awaiting a release fee and on top of that the selfie camera wont be fixed due to negligence after I explained it was dysfunctional when it returned the first time. I then told him that I Need my phone for work and don't care anymore that they can not fixed it ,which he assured that he will set up the papers and can expect my phone with in the week. I received a call from Imran today (22 June 2021) and told me that I will have to pay a quotation fee and a release fee for my phone which the selfie camera was not even fixed to get the phone back which FRUSTRATED me even more as I've been explaining to them(Telkom consultants and Technicians) i told him that I told him that Telkom had my phone in their possession for two months that I am still paying for by the way and have not use the phone or the sim card and paying insurance fee and still wants me to pay an additional fees on top of that which to a loyal customer makes no sense , then demanded that if Telkom wants to charge me these addition fees I would gladly pay for them so long as Telkom pays me the TWO MONTHS payment fees that I have been paying for which I have not had the phone in my possession. Imran could not give me a strain answer and said his manager is not in to help me and told me that he will need to call me tomorrow with an update. I am appalled and disgustedly and disappointed at the level of service a loyal customer needs to go through extreme lengths just to get his Phone back fixed , I honestly don't know what type of *****s work for Telkom or how they are being trained as they are pulling hard earned money from my pockets and not fixing any problems that comes there way. I've been to that branch numerous of times and they are wasting MY TIME , MY MONEY, MY HEALTH AND MY ENERGY. TRUST ME WHEN I SAY THIS IS THAT LAST TIME I AM EVER GOING TO SHOP AT TELKOM THEY JUST LOST A LOYAL CUSTOMER FOR LIFE AND IF ANYBODY IS TRYING TO BUY A PHONE TELLEPHONE OR WIFI ROUTER I WILL GLADY TELL THEM ABOUT THE EXTREMELY HORRIBLE SERVICE TAHT WAS PROVIDED