Extremely high phone access and bad service

Ever since Telkom moved to WWAS, they charge extremely high access as if one pays for motor access, i paid an access of R5300 in January 2026 for Samsung Z flip 5 repairs and i received it back in February 2026. In march 2026 i was at telkom store returning the phone because the outer screen was detaching from the phone and the inner screen freezes or becomes bank when opening the phone. The technician at telkom Wonderboom was still new and had no access to book the phone for me, i had to wait for 3 weeks for the technicians to get her access. In April the insurance collected my phone and never communicated any feedback till date (07 May 2026), i had to call in order for me to hear that my phone is going to be treated as a new claim and that i will have to pay 45% or 35% of R35 000 access. The old telkom insurance charged lower access and replaces the phone instead of fixing it. this new one charges expensive access and fix the phone but the phone will return in less than 2 months with worse conditions and they wont take any accountability instead they will blame you for it. my advise is to use a different phone insurance when taking a contract phone than using Telkom insurance. There are 2 new models after Z flip 5 which amount to R35 000 so they cant say your 2023 Z flip is R35 000.