Extremely Fustrated

<p>Hi there</p> <p>I am extremely disappointed with the service i have received from Telkom. Below is my review</p> <p>8/11 - Picked up my new contract Huawei P9 lite, I required my number to be ported. I was assisted by a lady named Kayleen @ the Telkom Express Liberty Midlands Mall. (033) ********** who explained that they were currently off-line and the number could not be ported, to please come back in the weekend. When I returned back to the store on the 12/11/2016, i was assisted by Pretty, who advised me that Telkom does not port numbers during a weekend, I should give then a call on Monday 15/11/2016. When I called Pretty on Monday, i was told by reception that she is busy with a customer and she will call me back, when she returned my call @ 16h30, she told me that there is an error with the porting and to speak to Kayleen about it, i was upset @ the time and asked to speak to the manager Nivesh Singh, Nivesh explained there was a problem and will call me back on Tuesday 16/11/2016. When he called on Tuesday, he says that the porting was done I need to wait 72 hours for it to take effect, that would have been 18/11/2016. I patiently waiting till Friday and on Saturday morning the line was still not ported. I then call Telkom again and was served by Sudhir Mahabeer, who informed me that no porting was ever done and he will put through the request today ( 19.11.2016). I then called Telkom head office, ref ********** 91A and spoke to Tuli Mabaso who confirmed porting request was received and the porting will be done by 12h00 20.11.2016. Once again nothing was done. I called Telkom head office again 21.11.2016 spoke to Lebo Hange who said porting is to take place between 19h00 and 22h00 on 21.11.2016. when we checked the phone on the morning on the 22.11 the porting was complete but we were unable to received calls. I called Telkom again on the 22.11.2016 spoke to Minenhle Butelezi who says she sent an email to porting dept and i need to wait and 24 hours for a response. she says that i will need to call back tomorrow 23.11.2016 to find out the progress. i am extremely fustrated and disappointed with the customer service from the Telkom branch and now Telkom headoffice.</p> <p> </p> <p>Please can you assist me. My request is simple, I just want to port my number, really not a difficult task</p> <p>Your assistance in this matter will be highly appreciated</p> <p> </p> <p>Kind Regards</p> <p>Nelisha</p> <p> </p>