Extremely Frustrating Experience with Telkom Business Service

I’ve been trying to set up a simple month-to-month business line with Telkom Business for three weeks now, and the process has been nothing short of frustrating.

Two weeks ago, I initially spoke with a consultant who spent over 30 minutes with me on the phone, taking down all my details and confirming my order. I was assured that everything was in place. However, when I called back a week later to get an update, I was told that my profile didn’t exist. A new consultant, Tholisile Gumede, then took my details once more, explaining that she would create a new profile for me. She assured me it was sorted.

Another week went by, and I called to follow up again, only to be informed by yet another sales agent that my profile was still nonexistent! This has been incredibly frustrating, as Tholisile was now the third person to handle my query, and still, there was no record of my request. When I asked to be transferred to Tholisile, I was told it wasn't possible but that they would escalate the issue to her or her manager for a callback.

All I need is a simple, month-to-month business line – something that should be straightforward. Instead, it’s been a constant loop of confusion and re-explaining my needs with no resolution. This experience has left me questioning Telkom Business’s efficiency and reliability.