Extremely frustrating experience with Telkom.

Telkom sent me an invoice for a specific amount to be debited at month-end, but they ended up debiting a lower amount. When I called, I was told the balance had been handed over to debt collectors.

I then paid the balance via EasyPay and called to have my account unblocked, only to be told that the original debit doesn’t reflect on Telkom’s system because it was collected by the debt collectors.

Why is it my responsibility to sort out a payment that Telkom themselves handed over for collection? If Telkom uses a third party to collect payments, their accounts should be reconciled properly.

It’s now been a week with my account blocked because of this nonsense. Absolutely ridiculous and incredibly frustrating.