Extremely Frustrating Experience with Billing and Support

I am extremely disappointed with Telkom's billing and customer service. I was incorrectly billed R2,755.35 for June 2025, despite my usual monthly charge being R839.00. When I called the call center on 31 May, the consultant confirmed that my payment had been received — yet my invoice remains incorrect.

To make matters worse, there is no way to dispute the invoice on any of Telkom’s platforms. The self-service options are either non-functional or unhelpful, leaving customers with no proper channel to escalate billing issues.

The call center agents I dealt with were *********** and unhelpful. I had to repeat my issue multiple times, and not one of the agents was able to resolve or even escalate the matter appropriately.

It’s unacceptable for a service provider of Telkom’s size to make billing errors and then offer no effective way for customers to challenge them. I am now being charged incorrectly with no support or accountability from your side.

Telkom urgently needs to improve its billing accuracy, dispute process, and the training of its support staff.