EXTREMELY FRUSTRATED WITH TELKOM SERVICE

I have requested to cancel my Telkom LTE Contract on the 29th Jan 2021. I received an email from a Vusi Khumalo at Telkom on the 29th Jan indicating that it will be cancelled within 48hrs with relevant penalties on early cancellation, which i was happy with. It is now a week and the contract is not cancelled. And, i have now received an invoice for the new month. It is impossible to get someone to call me or to get through to their cancellations dept. I am extremely frustrated with the service from Telkom. i have tried to cancel so many times - was told to go the the telkom shops - which i did several times and their systems seem to be permanently down. I really dont recommend their poor services to anyone!!!