Extremely Frustrated with Telkom for no connection

I'm extremely frustrated with the service I've received from Telkom. After missing a payment and being disconnected, I paid double the amount on May 24, 2025, to rectify the situation. However, instead of resolving the issue, I've been bounced around from pillar to post. The call centre agents seem clueless, unable to provide a clear solution or explanation. They're stuck on repeat, telling me to wait 5-24 hours for reconnection, despite my account being up to date. It's been 5 days, and I still don't have a connection. What's infuriating is that they admit to an error on their part but claim they can't assist me. The lack of accountability and incompetence from the call centre agents is staggering. They're unwilling to provide a manager's contact information for escalation, leaving me stuck in this limbo. The service I've experienced is unacceptable. As a customer, I expect better. I don't owe Telkom anything, yet I'm being held hostage by their inefficiencies. I urge Telkom to take immediate action to resolve this issue and provide a competent, customer-centric service or delete my contract with them completely I will use other competitors who are efficient and effective and take service delivery serious for their customers.