Extremely frustrated by Telkom mobile *****

I reported on the 3rd of December 2020 to Telkom mobile that there was a account that was **********ly opened using my personal details. Money was debited from my account, I sent all the necessary documents and have been making follow ups by calling the call center and going to the shops but I have not received any assistance in the matter.

To make things worse a new amount has been debited from my account again by Telkom which means there is now a second account that has been **********ly open by Telkom mobile using my details