Extremely Frustrated – Account Suspended Despite Full Payment

I am highly disappointed with Telkom’s poor service and lack of proper account management.

My account (***) was previously in arrears, but I settled the outstanding balance of R398 and the R199 reconnection fee in October 2025. On Friday, 31 October 2025, I received an SMS stating that my account had been handed over to debt collection.

I immediately contacted Telkom the same day, provided proof of payment, and the consultant confirmed that everything was in order. I was specifically told to ignore the debt handover message and was informed that my next deduction would be on 1 November 2025 for R199.

However, this morning (3 November 2025), I woke up to yet another suspension SMS. When I logged into my account, it now shows that I owe R898 — which makes absolutely no sense. I called again, but received no meaningful assistance or explanation.

This level of incompetence and lack of communication is unacceptable. I have made every effort to settle my account, followed all instructions given, yet I continue to be inconvenienced. I expect this matter to be investigated urgently, my account reinstated, and all incorrect charges reversed.