EW
Elena W

1 reviews | Active since Nov 2015

18 Nov 2015, 14:50

EXTREMELY DISTURBING

Today at 14:22pm I received a call from *** (a Telkom Call Centre).<br> The person tells me that he is calling with regards to my data usage on my MTN mobile number. Here are my issues:<br> 1) It is EXTREMELY disturbing that Telkom is monitoring my MTN mobile number, knowing my number and the data I use.<br> 2) Who gives Telkom the right to monitor my number and then phone me?<br> 3) When I asked him if he wants to sell me something, he gets arrogant. Then still telling me that it is not going to cost me, but put money in my pocket. My response, if I need to pay anything out of pocket, it is going to cost me money and I am not interested.<br> 4) I cut him off mid-sentence as I had already told him that I am not interested, and proceed to tell him that I am not happy that Telkom has my number and is phoning me to sell me stuff and they need to remove my number from the system, he then gets rude and puts the phone down.

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Replies (1)
Telkom
Telkom's reply18 Nov 2015, 15:52
Official
Hello Elena1983,

Please accept our humble apologies for the frustration and inconvenience caused. We have escalated the matter to our outbound team to investigate and feedback shall follow.

Your social media reference number is SM169100.

Regards,
Joshua
Telkom Social Media Team

Best regards,