Extremely dissatisfied with the service provided by Telkom

Extremely dissatisfied with the services provided after speaking to 4 different agents account is still locked. I need assistance with lifting a suspension on my account. I called Sunday 06/02/22 at 14:07 spoke to an agent by the name of Nontobeko who advised that she will escalate the matter to have the suspension lifted as she can see that the debit order was received by Telkom collections on the 25/01/22. She advised to wait 12-24 hrs to have my account activated. More than 24 hrs later on 08/02/22 called again as the account remains suspended spoke to Stella who advised she will escalate the matter to managers and advised TAT is 3-5 hrs and suspension will be lifted nothing happened. 08/02/22 called again at 14:49 to get the query resolved as it’s past 5 hrs spoke to another agent name I have forgotten she advised to also escalate, account remains locked. I called again 09/02/22 spoke to Zakhele at 09:31 and spent 40 minutes on the call trying to get the issue at hand resolved, requested to speak to a manager (name of the manager Boitumelo Koapeng) who did not want to take the call and advised to call me back after 4 hrs which is around 13:00. Extremely dissatisfied with my experience because 4 agents later my account is still suspended and the manager is refusing to take accountability and speak to me over the phone, when I’ve already explained I’ve spoken to 4 different agents already all of the logging escalation and I’m told to wait another day before this might get resolved. I’m ****ed