Extremely Dissatisfied with Telkom Repairs

I booked my Samsung A34 in to be repaired at the Rosebank Concept Store on the 23rd of June 2025.

I paid the excess fee of R1875 as requested and soon after I received an sms on the 24th July stating that my phone was dispatched and would be ready for collection in 4 working days.

Went to collect my phone today and to my surprise the phone wasn't fixed and was still giving me the same issues I booked it in for. I took it back before i even left the mall and it now has to be rebooked.

I'm extremely disappointed because clearly the excess fee I paid was in vain, I wasted my time and money going to collect a phone that wasn't even repaired!!!!

I need an urgent response on a way forward because I'm definitely not going to pay an additional excess fee for a phone that was never repaired to begin with!!!!