Extremely dissatified about Telkom's treatment and it poor Customer Service

In continuation of my complaint about Telkom.... As i Speak they have continued to double debit me at an amount of R1426+and have managed to update my new banking details, which this time took them only 3-4 days to update. I wonder what the difference was with last month in August and September when i asked them to update and they couldn't, or did they want my debt to be behind in at least 2x months and on top of that hand me over to their External Parties (Debt Collectors). My concern is that they handed me over to Debt Collectors as if I were a ********, and for me to miss payments was due to their poor administrative work. I continue to say i have never ever in my history missed a Telkom payment, It only happened now to to me switching of my Banking details, but still, I have communicated with them as a reliable Client but they failed to update my details on their system. Even after ruining my Credit record, they added by closing up all my contracted telephone numbers with them. However, the money has been double-debited but Telkom is unable to open the lines for me. I mean why do they have to punish me double, by handing me over to Debt collectors as their ruin my credit record and block telephone numbers that are paid for? I'm totalyy disspointed in Telkoms customer Service and the way their set standards of handling debts deviates from other credits, they way their interest rates hammers a client after missing a month's payment happened by their poor administration work. this is totally unacceptable. I would only acknowledge of them temporarily blocking my lines if a payment is missed, but after payment everything must revert back to normal, and i.e is to say if I have NEVER even tried communicating with them to update my account, but in this case I did and have struggled to get hold of them till I got to the current state and trauma they are putting me through. If I tell you, it's even easy for my call to go through for the past 2-3 days. Apart from telephonic requests of Changing of Banking details, I Continue to share, this e-mail address ( *** as my SECOND STAGE of communicating with Telkom) where it was requested of my documents and have surely sent through to them. Still they had failed to update my Banking Details. After the Debit order bumped again from the wrong (i.e Old Banking Account), Additional charges were added on again, and Telkom and led me to being handed over to debt collectors including as they also closed/stopped all of my 2 contracted lines with them, one on the 17th and the other, on the 18th of October 2023, and mind you manual payment was made for the 1st round of this incidence and for 2nd round the immediate debit (double-debit) order went off successfully from my new bank account. If Telkom could stop ruining my name as a bad payer through debt collectors whereas they never followed -up with their team, to ensure they conduct their admin work properly. I'm Extremely dissappointed and dissatified about Telkom's treatment and it poor Customer Service - esp. for such a big and respectful company as a whole, without any of them noticing something is wrong nor even try to review their clients concerns, esp. clients in good historical record with them.