Extremely Dissapointed

I received a Samsung S4 mini from Telkom that just gave out after two months. The phone was sent by Telkom to a repair shop, but I have now been informed the damage was not under warranty and have to pay R2000 for a new screen. The phone is on contract, and I am now stuck paying for a phone that does not work for the next two years. Not only that, but I have to pay R200 just to get the damaged phone back. This a breach of my consumer rights, but somehow I have no hope that Telkom will actually deal with this issue, instead there will be the usual bouncing around between departments followed by silence. Extremely disappointed.