EXTREMELY DISSAPOINTED

My husband decided to move to Telkom this year, after we selected a package they did not have the phone in stock all good and well I understand this. The gentlemen then said he will place an order it should be there Sunday ( 3 days time) We went on Sunday, No phone so then we spoke to another gentlemen that informed us the order was never placed. So they arranged that they will transfer the phone from another store to theirs and phone my husband the next day. No phone call, and my husband tried phoning the entire day only to go to the shop after work and find out the customer care phone was disabled, the lady then pressed some buttons and the customer care phone seemed to work. The gentleman then said the phone is not there yet he will be in touch. Another 3 days past and he AGAIN went to the shop after no one answered the phone only to find out the customer care phone was in the back on silent....WHO DOES THIS!!!!! After a long struggle we finally received the phone. We asked if we could change the number to his current number, the gentleman in the shop apparently did not know how to do this. We wen back the next day and a lady assisted us and said it will activate in 24h. The time past and now the previous number is disabled his new number does not work he cannot access any data, I phoned the shop and the manager said she needed the number on the I asked her to phone my husband since he has the phone with him, this was two hours ago...when I phoned to follow up I was told she was not in the shop she wens to the bank.... I cannot for the life of me understand how this is the way you treat a new customer... I AM EXTREMELY UPSET!!!