Extremely disgusting service

<p>I received a call from Mondo in March 2017 – the sales consultant sold me a contract and promised that if I am unhappy with the rooter I have a 7 day cooling off period (they will collect the rooter no problem) and 21 days cancellation process.</p> <p> </p> <p>I received the Huawei rooter in March 2017 and tried to use it and there was no signal at all, the signal light remained red permanently. I tried for a few days to use the rooter and still no signal. Within the 7 day cooling period I called Telkom and battled to get through on the 081 180 number.</p> <p> </p> <p>I used an email that I found and emailed Telkom ( ********** I was told to fill out a cancellation form which I did and returned it to ********** on the 27 March 2017 as instructed on the email I received. Case ref number ********** 2 was received.</p> <p> </p> <p>Since the 27 March I received no communication from Telkom on their part. On 3 May 2017 I have received a call from Terri (Technical Support) while at my work place. Terri called to check the rooter network in May. At this point I am not interested in the network. I wanted the rooter for HOME USE (home address 11 Roos Avenue, Napierville, Pietermaritzburg) and NOT for use at my workplace (Cascades). It is unbelievable that Telkom Technical support calls over a month later to check if the product can function.</p> <p> </p> <p>Telkom deducted R149 off my bank account in March.</p> <p> </p> <p>A further R315 was deducted in April.</p> <p> </p> <p>An invoice for R166 was sent to me for further deductions in May.</p> <p> </p> <p>I am completely disgusted with the service from Telkom.</p> <p> </p>