Extremely Disgrunteled Consumer

I am B E C White my Telkom account number is ********** 07 I have moved to Stilbaai from Port Elizabeth. On the 21st January 2018 I transferred all my details to Telkom Mossel Bay. I waited for the prescribed time which I was told was 7 to 14 working days. When nothing happened I went to Mossel Bay Telkom, who told me that they had no record of this transfer and that I should go back to Port Elizabeth and complain to them. This I duly did and the lady there showed us that she had sent off our details and it was received on the other side. Went back to Mossel Bay and they registered my request and gave me a ref. No. From this point on to date I have contacted more than 10 different people at Telkom and was given as many reference numbers. I also went to see the Telkom Agent, Ivan Kruger in Stilbaai, to no avail. In fact he was not helpful at all. It is now almost 4 months down the line and still no Telkom installation I am most dissatisfied and feel that the media should be alerted to Telkom's incompetency. If I do not get any feed back within the next week I will go the media route (eg Carte Blanche and RSG) to air my dissatisfaction. The problem needs to be addressed urgently as the service is shocking and unacceptable.