Extremely disappointing service

It is with greatest disappointment the service I have received is cumbersome from Telkom the service provider from the billing department and customer service.

Beginning of March 2022 I requested debit order date change due to employment change and payment date which was not done by telkom representatives which led to an unprovided payment for April 2022, hence a double debit in May 2022 as per below.

It has passed 17 days my subscription is not connected and insurances cancelled despite telkom being paid from the 31st May 2022 R5377.88. On the 6th June 2022 a telkom branch in uMhlanga confirmed reflection of funds as from the 2nd of June 2022, a reconnection confirmation sms received on the 6th June 2022. On the same date Proof of payment sent through to *** for allocation of those funds. Numerous telephonic advisory recording requests has been brought forward but Telkom has honored none.

After numerous phone calls with inconsistent advises. Team leaders and managers which takes no care to return phone calls as they promises. Turnaround times are ridiculously unmet.

With over half of the month gone of no connections who is liable for payment due for June 2022.