Extremely disappointing service

I ordered an iphone online on 14 July 2015. Early August, I was contacted by someone who completed the application over the phone. She said I need to pay R479 and it will be taken off my account and it was. But I never received the phone. I then followed up again on 20 Aug 2015. I was told that my details will be forwarded to a supervisor. To date, no one has contacted. I sent a message on Twitter. Help was promised. Nothing happened. I chatted to an agent today. He told me i must contact the sales department @ 10213. Waited online for 15 min and no one answered. If Telkom cannot deliver my phone to me, then please return my money. I am absolutely fed-up of chasing after this phone for 2 months now!