Extremely Disappointing Customer Services

I am absolutely frustrated with Telkom’s customer service. I’ve been transferred from one department to another with no resolution to my issue, and none of the advisors seem to have any real knowledge or authority to assist me. This has been incredibly time-consuming and stressful.

To make matters worse, Telkom debited my account on 28/12/2024, even though my payments are always scheduled for the last day of the month. There was no prior notification of this early debit, and as a result, I’ve been hit with both bank rejection fees and Telkom's charges. This has caused significant financial stress and will negatively affect my credit score. I’m deeply disappointed by the lack of accountability and communication from Telkom.