Extremely disappointing

Extremely upset with once again bad service from Telkom, I accidently bought the wrong data package from the Capitec App. I called the Capitec Call Centre and was instantly assisted and told that Telkom needs to handle the problem as the money is already out of my account. All of the numbers given online lead me to a self service helpline. I did not get through to any agent. It is Monday and still no reply on the email I sent and Facebook message. Rather use another network not Telkom their customer service sucks big time!