Extremely disappointed with the service from.

Two weeks ago I app**** for a cellphone contract at the Woodlands branch and submitted all required documents, including my marriage certificate. After hearing absolutely nothing for over a week, I had to personally follow up to find out what was happening with my application — only to be told that the marriage certificate was “missing,” despite already handing it in at the branch.

I then emailed the document again to the consultant on Monday and followed up on Tuesday, only to discover the contact number conveniently stopped working. I also called the Menlyn branch numerous times with no answer whatsoever.

To make matters worse, when contacting 10213 for assistance: • One consultant disconnected the call. • Another told me there was “nothing she could do” and that I must go back to the branch.

Not a single employee seemed interested in helping or taking responsibility.

Case numbers: • ***2 (7 May 2026) • ***4 (19 May 2026)

After this experience, I have decided not to proceed with Telkom for my cellphone contract, fiber, or any future family contracts. Customers should not have to waste this much time and effort simply trying to get basic service and communication.

Very disappointing experience.