1 reviews | Active since Dec 2013
Extremely disappointed with the recent service from Telkom
<p>I've been a client with Telkom for many years, but I'm extremely disappointed with the recent service from Telkom. I’m not going into detail, keeping this short and simple: During the past 3 weeks I have been calling every day, 3 cases logged: ********** 0, ********** 3 and ********** 4, 3 cases with the same issue logged, all 3 cases closed with a solution completely irrelevant from the case logged! I only receive an SMS that a case is closed, no phone call to explain the solution…. The call centre can only send e-mails to their technical department to escalate the case, no feedback from any case. I’ve spoken to managers in the call centre, promising that they will get back to me and my issue will be solved asap. Issue still not resolved. My alternative now is the cancel my business with Telkom, is their products on offer do not work.</p>
Hi Noleen. Kabelo phoned me last week. He informed me that a sales consultant will give me a call to upgrade. I'm still waiting for this call. Please could you get Kabelo / Sales consultant to call me? Pieter
Hi Noleen. Kabelo phoned me last week. He informed me that a sales consultant will give me a call to upgrade. I'm still waiting for this call. Please could you get Kabelo / Sales consultant to call me? Pieter
I’m not surprised… So Kabelo instructed me that I can upgrade to an uncapped LTE wireless option as the TI Entertainment package is not working for me. He said a sales consultant will phone me to do the upgrade. No sales consultant has phoned me, so I gave them a call. “Sorry sir, the towers are full, we cannot add you.” Ok, so how do I cancel my contract with Telkom I ask?? “Sorry Sir, you have to complete a form, then only can we advise you the penalty fees”. 3 Questions: 1. How can towers be full? That makes no sense at all. 2. Why can’t Telkom tell me over the phone what my fees would be that cancel? That makes no sense at all as well? 3. Why do some Telkom staff know how Telkom products work, and other don’t, or rather they provide false information?
I’m not surprised… So Kabelo instructed me that I can upgrade to an uncapped LTE wireless option as the TI Entertainment package is not working for me. He said a sales consultant will phone me to do the upgrade. No sales consultant has phoned me, so I gave them a call. “Sorry sir, the towers are full, we cannot add you.” Ok, so how do I cancel my contract with Telkom I ask?? “Sorry Sir, you have to complete a form, then only can we advise you the penalty fees”. 3 Questions: 1. How can towers be full? That makes no sense at all. 2. Why can’t Telkom tell me over the phone what my fees would be that cancel? That makes no sense at all as well? 3. Why do some Telkom staff know how Telkom products work, and other don’t, or rather they provide false information?