Extremely Disappointed with Telkom’s Service

I am extremely disappointed with the poor service I’ve received from Telkom. They made a mistake on their side by changing my debit order date without informing me. When they eventually attempted to debit, there were insufficient funds because of their own error. I immediately made means to pay manually and even sent them proof of payment.

What frustrates me most is the inconsistent information and constant harassment. First, they told me I owed R880, then it changed to R220, and now suddenly it’s R449. How does one amount change three times? Even after they apologised and acknowledged their mistake, I still received a notice of demand as if I never paid.

This experience has been stressful, unprofessional, and completely unacceptable. Telkom needs to fix their billing system and treat customers with respect. I expected better.