Extremely Disappointed with Telkom’s Service – Avoid at All Costs!

I am beyond frustrated with the level of incompetence and lack of customer care I have experienced with Telkom. Earlier this year, my contract was renewed, and a new router was delivered to me. Upon setting it up, I immediately discovered that the router was faulty. After contacting Telkom, I was told by numerous consultants that this router has a history of bad reviews—yet nothing was done to resolve the issue promptly.

I logged a request for the router to be returned, and despite MONTHS of endless phone calls with completely useless, unhelpful representatives, the router has STILL not been collected. The whole situation is an absolute joke.

To make matters worse, my old router has now died, and I am stuck with the faulty one, which doesn’t allow any of my devices to connect. Even the extenders I bought for better coverage are useless with this piece of junk. This is completely unacceptable.

I am DONE. I demand my contract be terminated immediately, as I can no longer tolerate this terrible service. Telkom’s customer service is a nightmare, and their products are subpar. Do yourself a favor and stay far, far away from this company.