Extremely Disappointed with Telkom's Service

I have been waiting for my refund for three months now, and I am deeply frustrated. Initially, I signed up for a Home Router with Telkom, but the first attempt didn't go through due to their CRM system issues. Despite assurances, I had to sign up a second time and ended up being debited for both attempts, totaling R3,300 from my account.

I reached out to Telkom to resolve this issue, and they promised to sort it out and get back to me. However, it has been over two months, and I still haven't received any resolution. As a client, this treatment is unacceptable and disappointing. I would strongly advise others to reconsider before choosing Telkom.

If this matter is not resolved promptly, I will have no choice but to escalate this to the Ombudsman and take further action.