Extremely Disappointed with Telkom’s Pathetic Service and Misrepresentation

I am beyond frustrated with the service I have received from Telkom. I signed a new cellphone contract with them over four weeks ago, specifically because they advertised having stock of the iPhone 16 Pro Max and offered the most affordable rates. However, this has turned out to be a complete misrepresentation.

The online site did not indicate that the phone was out of stock, which is misleading and deceptive marketing. When I spoke to a consultant, they confirmed that the phone was in stock at their warehouse. Despite this, I was later informed that the color I wanted was unavailable, but I agreed to an alternate color.

Since then, I have been waiting for four weeks without receiving my new phone. My current contract has ended, leaving me without a functional phone, which is incredibly inconvenient. I have called and emailed Telkom numerous times, but their customer service is abysmal. The call center staff do the bare minimum, and their email responses are unhelpful and vague. They have provided no substantial information on when I will receive my phone, despite already approving the DebiCheck mandate.

This is the worst service I have ever experienced. Telkom’s failure to deliver on their promises and their poor customer service have caused me significant inconvenience. I would not recommend Telkom to anyone looking for reliable service and honest communication.