Extremely Disappointed with Telkom's Lack of Response and Poor Service

I am utterly disappointed and frustrated with the abysmal service I have received from Telkom regarding my urgent request for assistance with my mobile number.

Despite sending multiple emails and speaking with a consultant named Madube T. over the phone on March 26th, I have not received any response or assistance.

The issue at hand is of utmost importance as it pertains to a legal alteration of my identity, including a *** change, necessitating an update to my personal information with Telkom. I have provided all necessary documents verifying my identity, yet Telkom has failed to acknowledge or address my request.

This negligence has caused severe inconvenience and disruption to my daily life, as my mobile number is linked to crucial accounts such as banking applications and emails.

The prospect of changing this number is daunting, requiring a laborious process of updating numerous accounts and notifying various institutions.

Despite my willingness to cooperate fully and undergo any necessary security measures, Telkom has failed to initiate the process or provide any updates.

The lack of communication and action from Telkom's end is unacceptable and reflects poorly on the company's commitment to customer service.

I implore Telkom to prioritize my request and expedite the resolution process. It is imperative that Telkom promptly processes my documents and updates their records to facilitate a seamless sim swap.

Additionally, I expect clear communication and timely updates regarding the progress of my request.

I am deeply disappointed by Telkom's incompetence and disregard for customer satisfaction. If this matter is not addressed promptly and satisfactorily, I will have no choice but to explore alternative service providers.

I urge others to reconsider using Telkom's services, as their poor service delivery and lack of responsiveness demonstrate a blatant disregard for customer needs and satisfaction.