Extremely Disappointed with Telkom Customer Service

I’ve been a committed Telkom client for over 10 years, but my recent experience has been nothing short of frustrating and disappointing. I submitted an online request to upgrade my contract and received a message stating that a call centre agent would contact me soon to finalize the process. That call never came. After waiting patiently, I decided to follow up myself. I was reassured that someone would definitely call me back. It’s now been four months and still no call. What’s worse is that Telkom is always quick to call when they want to sell you something, but when a loyal customer requests an upgrade, suddenly no one is available or interested in following through. I submitted a second upgrade request three days ago, and once again, I’ve heard nothing. This level of service is unacceptable. Telkom’s lack of follow-up and disregard for customer loyalty is appalling. I expected better after being a client for so long. If this is how Telkom treats long-standing customers, I’m seriously reconsidering my options. Very concerning to have online services in place to make processes easier, but still useless.