Extremely Disappointed with Telkom

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Extremely Disappointed with Telkom!**

I've been a loyal Telkom customer for almost 1 year and 5 months. At first, their service was okay — but lately, it's been nothing short of frustrating.

Last month (July), they debited my account twice and now it’s happened again in August! When I went to their office to ask what’s going on, they told me they charge an extra *R200 penalty if there's no money in your account on debit day. R200? That’s insane! Especially since this isn’t the first time it’s happened.

As if that’s not enough, I asked if I could make payments by hand to avoid this — only to be told I *can’t* because I’m on a contract and must finish it before switching to prepaid. So I’m stuck in a contract and paying extra fees I never agreed to?

To make things worse — they *blocked my SIM card* without warning! When I called customer care, they casually told me to *wait 7 days* for it to unlock — yet they *still deducted money* from my account during this time. So I’m basically paying for a service I can’t even use?

This whole experience has been beyond disappointing. I’m seriously considering switching to another network. If anyone knows how to get out of this contract or who to speak to higher up — please help. Enough is enough. #TelkomFail #DisappointedCustomer